Return & Refund Policy
Thank you for shopping at lexilove.com. We appreciate your business and want you to be satisfied with your purchase.
Our products are fulfilled by a third-party distributor. As such, our return policy follows their terms and conditions, with a 7-day window for all claims.
Please note: Our return policy isn’t like Costco, Amazon, or Bed Bath & Beyond—there’s no 90-day no-questions-asked buffet here. Think of us more like a food truck: everything’s made to order, and once it’s cooking, it’s yours. We offer a short window for issues, so let us know immediately if you need assistance as our distributor reserves rights to refuse returns at their sole discretion.
Damaged or Defective Items
If your order arrives damaged, defective, or misprinted, you must contact us within 7 days of delivery at support@lexilove.com. Include your order number and clear photos of the issue. If the claim is deemed valid under our distributor’s policy, a replacement will be issued at no cost to you. Claims submitted after 7 days may not be accepted.
Unclaimed Shipments
Unclaimed shipments are returned to the distributor and may be donated to charity after 30 days. You are responsible for any reshipment costs, if applicable. Refunds will not be issued.
Lost in Transit
Claims for lost packages must be submitted within 7 days of the estimated delivery date. Approved claims by the third-party will be covered at our expense.
Customer-Initiated Returns
We do not accept returns or exchanges for buyer’s remorse or incorrect sizing. Please check all product details and size charts before placing an order. If a customer chooses to return a product without prior approval, the distributor may donate or dispose of the item, and no refund or replacement will be issued.
Wrong Address
If you enter an incorrect or insufficient shipping address, and the order is returned to the distributor, you will be responsible for reshipment costs once an updated address is confirmed. We cannot issue refunds for orders sent to incorrectly provided addresses.
EU Consumers
In compliance with EU Directive 2011/83/EU, we do not accept returns on personalized goods or sealed goods unsealed after delivery due to health protection and hygiene reasons.
Have Questions?
Send us an email.